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Privacy Policy

Privacy Policy

Effective Date: 18/12/2024
Website Name: FamilyFutureKenya.com
Business Name: Shamja Insurance Agency
Contact Email: [email protected]
Address: 14453-00100, Kenya

At Shamja Insurance Agency (“we,” “our,” or “us”), we are committed to safeguarding the privacy of visitors to our website, FamilyFutureKenya.com (“Website”). This Privacy Policy outlines how we collect, store, use, and share your personal information, as well as your rights under the General Data Protection Regulation (GDPR) and applicable Kenyan privacy laws.

1. Information We Collect

We collect and process the following categories of personal data:

1.1 Personal Information You Provide Directly

  • Name
  • Email Address
  • Phone Number
  • Postal Address
  • Financial information (if required for purchases)
  • Any other details you voluntarily submit through forms on our Website

1.2 Automatically Collected Data

  • IP Address
  • Browser type and version
  • Device information (e.g., operating system, device type)
  • Browsing behavior (e.g., pages visited, time spent on the Website)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. For details, refer to our Cookie Policy.

2. How We Use Your Information

Your data is used for the following purposes:

  • To process inquiries and provide product information
  • To manage and fulfill service requests (e.g., purchasing a Money Back Plan)
  • To improve our Website and customer experience
  • To communicate updates, promotional offers, or service-related messages (with your consent where required)
  • For legal compliance and fraud prevention

3. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by the GDPR:

  • Consent: When you provide explicit consent (e.g., subscribing to newsletters)
  • Contractual Necessity: To fulfill our obligations when you purchase or inquire about our services
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interest: To improve our Website, services, and customer support

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with third parties in the following circumstances:

  • Service Providers: Trusted third-party providers who assist with payment processing, website hosting, marketing, and analytics, subject to strict data protection agreements
  • Legal Authorities: When required by law, regulation, or valid legal request
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under this Privacy Policy

5. Data Storage and Retention

We store your personal data securely on servers with robust access controls. We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After the retention period, we will securely delete or anonymize your data.

6. Data Security Measures

We employ the following measures to protect your data:

  • SSL encryption for data transmission
  • Regular security audits and vulnerability assessments
  • Restricted access to personal data for authorized personnel only
  • Secure storage solutions to prevent unauthorized access, alteration, or disclosure

7. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request corrections to inaccurate or incomplete data
  • Right to Erasure: Request the deletion of your personal data, subject to legal requirements
  • Right to Restrict Processing: Request limitations on how your data is processed
  • Right to Data Portability: Request your data in a structured, commonly used format
  • Right to Object: Opt out of processing for direct marketing or legitimate interest purposes
  • Right to Withdraw Consent: Withdraw previously given consent at any time
  • Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us to have it removed.

9. International Data Transfers

As a Kenyan-based business, your data may be stored and processed in Kenya or other jurisdictions with varying data protection laws. We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR requirements.

10. Cookies

We use cookies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Effective Date.”

12. Contact Us

For questions, concerns, or to exercise your rights, please contact us:

Shamja Insurance Agency
Email: [email protected]
Address: 14453-00100, Kenya